FAQ

Find all the answers to our most commonly asked questions.

From 9:00 a.m. to 5:30 p.m. Monday to Friday. From 10:00 a.m. to 4.00 p.m. Saturday. From 12:00 a.m. to 4.00 p.m. Sunday (Kingston Showroom only).

We accept most credit and debit cards, but not American Express. We also accept BACS/money transfers, cash and cheques.

Simply give us a phone call, send us an email or pop into one of our showrooms.

You can email us with your requirements or call to speak to one of our staff.

If the tiles have not been dispatched, we can usually offer you a full refund, however for special order items and certain ranges please see our Terms and Conditions.

Yes. Please contact your nearest Castelnau Tiles Showroom for further information.

We can normally dispatch your tiles within 2 days of your order, however special order items and certain ranges may take longer.

Yes. You may collect the tiles from our warehouse in Kingston or by special arrangement from our Barnes showroom.

No, all our deliveries are kerb-side. Please advise us at the time of order if you have any special delivery requirements.

Yes, there must be someone at home at the time of delivery to sign for the tiles. You must inspect the goods and sign the delivery note as ‘damaged’ if you see any broken tiles.

You must inform us immediately and explain on the delivery note that some of the tiles are damaged. We then ask you to take some photographs of the damage and email them along with a brief description of the damage. We will then arrange to have the damaged tiles replaced.

Yes, you should thoroughly inspect all the tiles prior to the installation. Once the tiles have been installed we cannot accept any responsibility.

Yes, we have a team of fitters and stone masons, if you would like a quotation please contact a member of staff.

Yes, we have a full installation service, but cost do vary. Please contact your local Castelnau Tiles Showroom or click on the Worktops link on the homepage.